Order Fulfillment & Shipping Policy

Product Lead Times

The lead time for all products is within one week. Once your order is ready for fulfillment, We will arrange for your shipment immediately.

Tracking Information

After you place your order, you will receive an automated shipping confirmation email with tracking details sent to the email address used at checkout.

Order Change & Update

If you contact us regarding your order to request changes (such as updating quantities, editing items, or adding products), please note the following:

· Changes can only be made if your order has not already been fulfilled or shipped.

· We allow up to 7 business days for you to reply to confirm how you’d like us to proceed with the change.

· If we do not receive a response within 7 business days, the order will be shipped as originally placed.

· In such cases, you will be responsible for any returns (if applicable) or will need to place a new order if you were attempting to add additional items.

This policy ensures orders are processed in a timely manner and avoids unnecessary delays.

Shipping Address Accuracy

Please ensure all address details are correct when placing your order. We are not liable for delays or losses caused by incorrect or incomplete address information provided by the customer.

If we entered the wrong address on our end, we will take full responsibility for return and reshipping costs.

Shipping Methods

We work with our own partner freight companies. We will ship your order as soon as possible.

If you have a preferred freight carrier, you may request this at the time of scheduling your freight pickup, and we will do our best to accommodate your preference.

Freight Shipping Cost Estimates

· Estimated freight rates vary depending on location and delivery conditions:

· Asia: $399

· Europe, Middle East: $399

· America: $399

· Australia: $399

These are general estimates. Final costs are determined at the time of quoting and may vary depending on address type and accessorial fees.

Carrier Responsibility & Delays

We are not responsible for carrier delays due to:

· Weather events 

· Labor strikes

· Port congestion

· Natural disasters

· Government shutdowns

· Force majeure or other conditions outside of our control

We will assist in filing claims for guaranteed services that do not meet their commitment, but refunds are only issued if the carrier reimburses the cost.

Shipping Costs on Returns

Shipping charges are non-refundable under any circumstances. If you return an item, the original shipping cost will not be credited, and return shipping is the buyer’s responsibility, unless otherwise specified by our team.

Missing, Damaged, or Undelivered Items

If your order arrives missing or damaged, or your tracking shows delivered but you did not receive it, notify us within 30 days of delivery or ship date (whichever applies). Claims cannot be processed after this timeframe.

Please inspect all packages upon arrival and report issues immediately. Delayed claims may result in the loss of eligibility for a refund, replacement, or carrier dispute.

Please note that once an item is marked as "Delivered" by the carrier, it may no longer be eligible for a claim. In such cases, we recommend contacting your local carrier office immediately.”