Shipping Information
All Overlandtrek products are manufactured in China and shipped directly from our production facility. We do not maintain a US warehouse — your order ships internationally from China to your door.
Lead Times
- In-stock items: Typically dispatched within 3–7 business days
- Built-to-order items: Production time is approximately 2–4 weeks before dispatch
If you're unsure whether a specific product is in stock or built-to-order, please contact us at info@overlandtrek.com before ordering.
Shipping Carriers & Tracking
We ship via DHL, FedEx, or UPS. You will receive a tracking number by email once your order has been dispatched.
Customs & Import Duties
International shipments may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the customer and are not included in the product or shipping price.
Warranty
All Overlandtrek products come with a limited lifetime warranty against manufacturing defects. If a product fails due to a defect in materials or workmanship, we will repair or replace it at no charge.
Our warranty covers:
- Structural failures and manufacturing defects
- Hardware and fitment issues caused by production error
Our warranty does not cover:
- Damage from accidents, misuse, or improper installation
- Normal wear and tear
- Modifications not performed or authorised by Overlandtrek
To make a warranty claim, email info@overlandtrek.com with your order number, photos of the issue, and a brief description.
Returns & Exchanges
We accept returns of unused, uninstalled items within 30 days of delivery. Items must be returned in their original packaging and condition.
To initiate a return, please contact us at info@overlandtrek.com with your order number. Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.
Built-to-order items are non-refundable unless they arrive defective.
For any questions about shipping, warranty, or returns, contact us at info@overlandtrek.com